Troubleshooting

+ The lanyard doesn't retract fully

If you have a 52ft or 53ft lanyard installed it may be worn and need to be replaced. As the lanyard wears it becomes slighly thicker, causing it to foul against the inside of the housing. This can lead to approximately the last 1m to 2m not fully retracting.

+ The lanyard doesn't retract at all

The retraction spring may have cracked or broken due to cyclic fatigue. Please contact us to arrange a repair of your device.

Servicing

+ When is the service of my device(s) due?

The service due date of the Perfect Descent is always displayed on the side of the device, as shown in the example below:

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+ Does the two-year service interval start from the time of purchase or when the device(s) are firt used?

this is the answer